Includes bibliographical references and index.

Understanding business communication in today's workplace -- Communicating in teams and mastering listening and nonverbal communication skills -- Planning business messages -- Writing business messages -- Completing business messages -- Working with letters, memos, e-mail, and instant messages -- Writing routine messages -- Writing bad-news messages -- Writing persuasive messages -- Understanding and planning business reports and proposals -- Composing and completing business reports and proposals -- Preparing and giving oral business presentations -- Searching for employment and preparing employment messages -- Interviewing for employment and following up.

Licence conditions preclude Library use of accompanying CDROM/DVDROM/Website.

"Integrating all elements of effective business communication, this all-in-one package blends information with technology, presented in an engaging multimedia environment. Numerous real-world examples and document critiques provide the means for learning grammar and business communication mechanics more effectively than any other book on the market today. Key topics: After an informative introduction that describes the foundations of business communications, this book covers such topics as: the three-step writing process (planning, writing, and completing business messages); brief business correspondence (letters, memos, e-mails, and instant messages); business reports and proposals; and employment messages. Comprehensive appendices for format and layout of documents and a handbook of grammar, mechanics, and usage round out this book. Market: A must-have reference book for anyone in a professional business office, this resource is also an excellent primer for those just entering the job market."--Publisher's website.